Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name and surname
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment-related information required to complete transactions
• Information provided when contacting us through forms, email, or social media

We may also collect certain technical information automatically, including browser type, device information, IP address, website usage data, and cookie preferences.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Arrange payment processing
• Deliver products and shipping updates
• Respond to enquiries and customer service requests
• Improve our website and customer experience
• Send marketing communications where you have provided consent
• Comply with legal and regulatory obligations

Order Processing and Payments

When you place an order, your information may be shared with trusted third-party providers responsible for payment processing, fraud prevention, shipping, and order fulfilment. We only share information necessary for these services to be performed.

Marketing Communications

If you choose to subscribe to our mailing list or opt in during checkout, we may send occasional updates regarding new collections, studio news, product launches, and special announcements.

You may unsubscribe at any time by following the unsubscribe instructions contained within our emails or by contacting us directly.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, enhance your browsing experience, and help us understand how visitors interact with our online studio.

Cookies may also be used by trusted third-party services such as ecommerce, payment processing, analytics, and marketing platforms.

You may disable cookies through your browser settings; however, some website features may not function as intended.

Analytics and Advertising

We may use website analytics and marketing tools to better understand visitor behaviour and improve our services. These tools may collect anonymous or aggregated information regarding website usage.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, or alteration. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion of your personal information where legally permissible

To exercise these rights, please contact us using the details provided below.

Third-Party Services

Our website and online store may contain links to third-party websites or use third-party services. These providers operate under their own privacy policies and we encourage you to review them where applicable.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be published on this page and become effective upon posting.

Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

hello@drawnfromcocoon.co.za

Drawn from Cocoon®
Gqeberha, South Africa