At Drawn from Cocoon®, each silk scarf and wrap is individually hand-painted and created as a one-of-a-kind wearable artwork.
Damaged or Incorrect Items
If your order arrives damaged or if you receive an incorrect item, please contact us within 7 days of delivery at:
Please include your order number, a description of the issue and supporting photographs where applicable.
Exchanges
Exchange requests may be considered on a case-by-case basis. Items must be unused, unworn and returned in their original condition and packaging.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Returns
Due to the individually created nature of each hand-painted piece, returns for change of mind, personal preference or incorrect selection are not accepted.
Colour Variations
Every effort is made to accurately represent colours, textures and details. Colours may appear differently depending on individual screen settings and devices.
As each piece is individually hand-painted, slight artistic variations form part of the character and uniqueness of the artwork and are not considered defects.
Colour Variations and Artistic Uniqueness
Every effort is made to accurately represent colours, textures and details in product photography. However, colours may appear differently depending on individual screen settings, lighting conditions and devices.
As each scarf and wrap is individually hand-painted, subtle artistic variations in colour, pattern, brushwork and texture form part of the character and uniqueness of the artwork. These variations are inherent to handcrafted pieces, are not considered defects, and do not constitute grounds for return, refund or exchange.
In addition, each piece is created as an individual work of wearable art. Variations in colour, texture and artistic expression are part of the handcrafted nature of the product and contribute to its uniqueness.